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Terms and Conditions

About Us
Exeter Roofracks & Boxes is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@roofracks-roofboxes.co.uk.

Our Contact details:
Exeter Roofracks & Boxes
Milestone, London Road
Whimple
Exeter, Devon
EX5 2QB
United Kingdom

Phone: 01404 823990
Fax: 01404 821021
Email: info@roofracks-roofboxes.co.uk

Making A Purchase
Making a purchase could not be easier. Just browse through our store, and add any items that you wish to buy into the shopping cart. After you have finished making your selections, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payments. If you are shopping from North America or anywhere else outside the United Kingdom, place your order and your credit card company will convert the transaction to US Dollars or your local currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
We ship to the following methods:
For Complete Rack Systems and Cycle Racks, we deliver by InterLink @ £6.60+Vat
For Roof Boxes we deliver by NightFreight @ £15.00+Vat
For all Accessories we deliver by normal post at £2.50 or if you require we can deliver by InterLink which would incure an extra charge.

Delivery Schedule
We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 7 business days.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. Our 30 day Guarantee is for Faulty or Damaged Goods.

Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01404 823990 (International +44 01404 823990)  or Fax 01404 821021 or write to us at Milestone London Road, Whimple, Exeter, Devon, EX5 2QB, United Kingdom

Privacy Policy
Exeter Roofracks & Boxes dose not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Online Shop

Payment & Delivery

Payment by PayPal
We deliver your order right away. We will normally send your order to you in 2 business days. International orders are generally received in under 7 Business days.